If you find yourself wanting to return your product within 60 days of its delivery, you have the option to initiate a return process by sending the item back to the provided address. Upon receiving the returned product and assessing its condition, we will proceed with the refund procedure.

To request a refund, kindly ensure that you submit your refund request within 60 days of receiving your order. As part of your refund request, please verify the shipping date mentioned on the package.

The expenses associated with the return shipment will be covered by the vendor, while it's important to note that Getcitruna.com does not assume liability for the shipping or refund process.

Please send an e-mail to the following address to request a refund:

support@getcitruna.com

Please ship the product to the following address for returns:

285 Northeast Ave, Tallmadge, OH 44278, USA

Please be aware that the retailer may not cover the cost of the return shipment.

To qualify for a refund, kindly follow these steps:

Step 1: Complete the enclosed returns and refunds paperwork included in the package.
Step 2: Dispatch the products to the designated address provided above.
Step 3: We greatly appreciate your patience as we meticulously process your request and manage your order. A confirmation email detailing the refund process will be sent to you. Once your request is approved, the refund will be processed accordingly.